Return Policy at a Glance
Here is a summary of Stage Gear's return policy. The full terms are in our Returns, Warranty & Service policy, which is the official version if anything here differs.
| Question | Answer |
|---|---|
| What can be returned? | New, unopened and unused items, including new products from other manufacturers we sell |
| How long do I have? | 30 days from delivery |
| Is there a fee? | Yes, a 25% restocking fee |
| Who pays return shipping? | You do, and you're responsible for the item until it reaches us |
| Is original shipping refunded? | No |
| When is the refund issued? | To your original payment method within 10 business days after we receive and inspect the return |
| What can't be returned? | Final-sale items: clearance, used, B-stock and ex-rental items, and special-order items (unless we approve in writing). See Final-sale items |
Contact us before sending a return. Returns sent without contacting us first may be delayed. See How to request a return.
Not the same as a warranty claim
If a product stopped working, that's a warranty or service matter, not a return. See Stage Gear warranty and Manufacturer warranties.
Arrived damaged or wrong?
Report it within 5 business days of delivery. See Damaged, missing or wrong items.
Questions about whether your specific order qualifies are reviewed by our team. The help center and AI assistant can explain the policy but can't approve a return or exception.
Still need help?
Call us at 718-874-2642 or email hello@shopstagegear.com. You will reach people who work in theatre. See How to contact Stage Gear support for what to include so we can help faster.