Understanding the Stage Gear Warranty
Every product sold under the Stage Gear, Bodymics and Creative Audio brands comes with a 1-year Stage Gear warranty. Products made by other manufacturers (for example Shure, Sennheiser or Epson) are covered by that manufacturer's warranty instead. See Manufacturer warranties.
Coverage over the life of your gear
| Product age | What's available |
|---|---|
| First 30 days | Return or exchange new, unopened items (25% restocking fee) |
| Up to 1 year | Warranty: if an approved claim, replacement with the same brand and model, subject to availability, or store credit equal to the original purchase value if it's unavailable |
| Years 2–5 | Flat-Rate Service: we inspect, repair or replace for a set fee based on age, with return shipping included |
| After 5 years | "Welcome Back": 10% off a new replacement, up to $100 |
Important conditions
- The warranty applies to the original purchaser, and proof of purchase is required.
- All claims are subject to inspection and approval by Stage Gear.
- Approved warranty claims are typically processed within about 30 business days after inspection and approval.
- You pay shipping to send the item to us and are responsible for it in transit. Insured, trackable shipping is strongly recommended.
- Not covered: damage from misuse, abuse, accidents, moisture, sweat, corrosion, improper storage, improper power, unauthorized repair or modification, normal wear and tear, or cosmetic damage that doesn't affect function.
The complete terms are in our Returns, Warranty & Service policy, which is the official version.
Ready to send something in? See How to submit a warranty claim. First, try Troubleshooting before requesting repair; many problems are a cable, battery or setting.
Our team decides every claim after inspection. The AI assistant can explain coverage but can't approve a claim or promise a replacement.