Damaged, Missing or Wrong Items

Please inspect your delivery as soon as it arrives.

Report it within 5 business days

If something arrives damaged, an item is missing, or you received the wrong item, contact us within 5 business days of delivery:

  • Email hello@shopstagegear.com or call 718-874-2642.
  • Include your order number.
  • Attach photos of the packaging and the item, including the shipping label.

Keep the original packaging until your claim is resolved. The carrier may need to inspect it.

Freight deliveries

Note any visible damage on the delivery receipt before signing, then contact us.

What happens next

We review your report and tell you the next steps. How it is resolved depends on the situation and our review, so please wait for our confirmation before sending anything back.

Ordered the wrong item yourself? That is handled as an exchange or return. See Exchanges for the wrong item. Rental equipment arrived damaged? See Rental equipment damaged, missing or not working.

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