Manufacturer Warranties: Shure, Sennheiser, Epson and Other Brands
Stage Gear's own warranty covers products sold under the Stage Gear, Bodymics and Creative Audio brands. Products made by other manufacturers that we sell, such as Shure, Sennheiser, Epson and others, are covered exclusively by that manufacturer's warranty.
What this means for you
- Contact the manufacturer directly for warranty service, repair or replacement.
- Stage Gear doesn't administer, mediate or process warranty claims for third-party products.
- Keep your Stage Gear order confirmation as proof of purchase; manufacturers usually ask for it.
- New, unopened third-party products can still be returned to us within 30 days under our return policy.
Exceptions: ShowCare plan holders
If you have ShowCare for Wireless, we coordinate Shure and Sennheiser manufacturer warranty claims for covered parts and ship you a loaner while the part is out. If you have ShowCare for Projection, we manage the Epson warranty claim. See ShowCare protection explained.
Epson projectors
Extended Epson coverage is available for new Epson Pro Series projectors. See Projector warranty and service.
Still need help?
Not sure who made your equipment or where to start? Call us at 718-874-2642 or email hello@shopstagegear.com. You will reach people who work in theatre. See How to contact Stage Gear support for what to include so we can help faster.