How to Submit a Warranty Claim

Did a Bodymics microphone, Creative Audio product or other Stage Gear-brand product stop working, break or become defective within a year of purchase? It may be covered by the 1-year Stage Gear warranty. This is how to send a claim. It applies to Stage Gear, Bodymics and Creative Audio products purchased within the last year. (Products 2–5 years old: see Flat-Rate Service. Other brands: see Manufacturer warranties.)

Before you start

Try Troubleshooting before requesting repair. A fresh battery, a different cable or checking the connector solves many problems, and saves you shipping.

Steps

1. Fill out the warranty claim form on our Returns, Warranty & Service page. You'll need your contact details, return mailing address, order number (if you have it), purchase date, products and quantities, and a description of what's wrong.
2. Pack it with your receipt. Proof of purchase is required. Include your name, phone number and mailing address inside the package, and a brief description of the problem with each item.
3. Ship it to us at Stage Gear LLC, 47 Main Street South, Woodbury, CT 06798, by UPS or USPS. You pay shipping to us and carry the risk in transit; insured, trackable shipping is strongly recommended. Add your tracking number to the form, or reply to our confirmation email with it.
4. We inspect it and keep you posted by email.

What happens after inspection

Claims are subject to inspection and approval. For an approved claim, Stage Gear provides a replacement of the same brand and model, subject to availability, or store credit if it's unavailable. Approved claims are typically processed within about 30 business days after inspection and approval. These are estimates, not guaranteed turnaround times.