Changing or Cancelling an Order
Need to change an address, swap an item or cancel? Contact us as soon as possible. The sooner we hear from you, the more likely we can help.
How to request a change
- Email hello@shopstagegear.com or call 718-874-2642.
- Include your order number (SG#…) and exactly what you would like changed.
- Wait for our confirmation. A change or cancellation isn't final until our team confirms it.
What affects whether we can change an order
- Already shipped: once an order ships, it can't be changed or cancelled. You may be able to return eligible items under our return policy.
- Built-to-order systems: Show-Ready wireless systems and custom-configured items are built for you after the order is confirmed.
- Special orders and drop-ship items may already be in process with the manufacturer.
Wrong shipping address?
Contact us immediately with the correct address. If the package has already shipped, we will tell you what options the carrier allows.
Ordered the wrong microphone or item and it has already arrived? See Exchanges for the wrong item.
Still need help?
Call us at 718-874-2642 or email hello@shopstagegear.com. You will reach people who work in theatre. See How to contact Stage Gear support for what to include so we can help faster.