Checking Your Order Status
There are three ways to check on an order.
- Your order confirmation email includes a link to view your order status.
- Your customer account: sign in at shopstagegear.com/account with the email you used to order.
- Your shipping confirmation email includes tracking numbers once the order ships. See Tracking your shipment.
How long until my order ships?
- In-stock items ship from our Woodbury, Connecticut warehouse within 5 business days of your order.
- Show-Ready wireless systems are built, programmed and tested to order, typically in 2 to 4 weeks. We confirm the lead time with you before anything ships.
- Drop-ship items ship directly from the manufacturer or our distribution partner, and lead times vary by item.
- Freight items (such as projectors and large systems) are quoted and confirmed with you before they ship.
See Lead times, backorders and availability for more.
Still have a question about your order?
Email hello@shopstagegear.com with your order number (SG#…) or call 718-874-2642. Our team can look up your order. The help center and AI assistant cannot see or change orders.