Order Confirmations, Receipts and Invoices

Order confirmation

After you order online, we email a confirmation to the address you used at checkout. It includes your order number (starting with SG#), the items, and the amount paid. Keep this email: it is your receipt and your proof of purchase for warranty and service.

Can't find it? Check your spam or promotions folder, and search your inbox for "Stage Gear" or your order number. If you have a customer account, sign in at shopstagegear.com/account to see your orders.

Invoices for schools and purchasing offices

If your business office needs an invoice or a copy of a receipt, email hello@shopstagegear.com with your order or quote number and the address where the invoice should go.

W-9 and vendor setup

If your district needs vendor paperwork (such as a W-9) before it can issue a purchase order, email us with your organization name and the forms required.

Why proof of purchase matters

Warranty claims and Flat-Rate Service require proof of purchase. See Stage Gear warranty.

Still need help?

Call us at 718-874-2642 or email hello@shopstagegear.com. You will reach people who work in theatre. See How to contact Stage Gear support for what to include so we can help faster.