Late Returns and Rental Extensions

Late fees

Late fees begin the day after your return due date. They are a prorated daily rate (your weekly rental cost divided by 7) and accrue until the equipment is scanned into UPS, not until it arrives. If late fees reach the replacement value of the overdue items, the equipment is treated as unreturned and you are invoiced for full replacement.

Need more time?

• Contact Broadway Media before your return deadline at hello@broadwaymedia.com or 1-800-277-0343. Extensions depend on whether the equipment is booked by another customer right after you, so they can't be guaranteed.
• With Rental Flex Protection, you get one business day of late-return forgiveness, with no late fees, if you notify hello@broadwaymedia.com before your original 12:00 p.m. return deadline and use any updated return labels provided. Availability is still confirmed by the rental team.

Late-fee waivers and extensions are decided by the rental team. The help center and AI assistant can't grant them.