Cancelling or Rescheduling a Rental
Show dates change. What you can do depends on whether you added Rental Flex Protection.
With Rental Flex Protection
| When you cancel | What you get |
|---|---|
| More than 90 days before the start | Full refund of eligible rental fees (the Flex fee, Damage Waiver fee, shipping and processing fees aren't refunded) |
| 14 to 90 days before | 100% account credit for eligible rental fees, valid 12 months |
| Within 14 days | Account credit only if a qualifying event forces cancellation (government emergency, school or venue closure, documented force majeure). Weather or personal preference doesn't qualify |
Free reschedule: at least 14 days before your start date, start a reschedule in your account portal. Your original rental is cancelled and you receive a Flex Credit for 100% of eligible rental fees (valid 12 months) to book new dates. Inventory for new dates isn't guaranteed.
Without Rental Flex Protection
The standard cancellation terms in the Hardware Rental Agreement apply, and they are much more limited. Contact Broadway Media as soon as you know your dates are changing.
Full details: Rental Flex Protection.
Your rental agreement controls. This article summarizes the published rental terms in plain language. If anything here differs from the Hardware Rental Agreement or the other documents you accepted when booking, those documents control. Rentals are provided by Broadway Media Distribution, Inc. dba Broadway Media, Stage Gear's rental partner.
Questions about your rental
Contact Broadway Media at hello@broadwaymedia.com or 1-800-277-0343, and include your rental order number. Requests for exceptions, extensions or fee waivers are decided by the rental team; the help center and AI assistant can explain the published terms but can't change them.