What to Do if Your Package Is Delayed or Not Delivered
Package is late
- Check the tracking link in your shipping email for the latest status and estimated delivery date.
- Remember that weekends and federal holidays add time to ground shipping.
- Check the carrier's website for weather or service alerts.
Tracking says delivered, but you can't find it
- Check around the delivery location, with neighbors, and with your school's front office, mailroom or receiving department. School deliveries are often signed for by someone else.
- Confirm the shipping address on your order confirmation.
- Wait one business day; carriers sometimes mark packages delivered early.
- If it still hasn't turned up, contact us within 5 business days of the delivery date with your order number.
Contact us
Email hello@shopstagegear.com or call 718-874-2642 with your order number and tracking number. Our team will look into it with the carrier and tell you the next steps. We can't promise a specific outcome until we have investigated.
Need the equipment for a show date that's at risk? Call us and tell us your date.