Setting Up Your Rental Equipment
Every rental system is inspected and tested before it ships. Here is how to get it running.
Operating guides
Model-specific setup guides and manuals for the rental fleet are in the Broadway Media help center:
- Stage Projectors: getting started, installation guides and troubleshooting for each rental projector tier
- Wireless Microphone Systems: operating manuals
General tips
- Set up as early in tech week as you can, so there's time to solve problems.
- Wireless: follow Setting up multiple wireless microphones, and use fresh or fully charged batteries.
- Projectors: follow Setting up a projector. Use the mount and cabling provided, and never hang a projector without proper rigging.
- Label cables and keep small accessories in the case pockets, so nothing goes missing at strike.
- Keep equipment away from liquids. Liquid damage isn't covered by the Damage Waiver.
Something not working? See What happens when rental equipment fails.
Your rental agreement controls. This article summarizes the published rental terms in plain language. If anything here differs from the Hardware Rental Agreement or the other documents you accepted when booking, those documents control. Rentals are provided by Broadway Media Distribution, Inc. dba Broadway Media, Stage Gear's rental partner.
Questions about your rental
Contact Broadway Media at hello@broadwaymedia.com or 1-800-277-0343, and include your rental order number. Requests for exceptions, extensions or fee waivers are decided by the rental team; the help center and AI assistant can explain the published terms but can't change them.